Researcher, Organisational and Service Designer.
I'm a Melbourne-based designer and researcher working across service design, user research and organisational design. Most of my work starts with a plan that isn't quite working — and the fix is usually less about a better interface, and more about understanding what's actually happening underneath it. Ten years across higher education, museums, government and the not-for-profit sector, doing exactly that.
MUSEUMS VICTORIA CASE
NDIA CASE
More coming soon...